When you hire an Ultimate Lifeguard you are getting the best of the best. These lifeguards all have over 10 years of experience and are all in a management position within our company. By hiring an Ultimate Lifeguard you are taking your party to the next level to not only ensure safety but to make sure that your guests have a great time, too!
Once booked, if ultimate lifeguard is no longer needed, you will get a 50% refund of the total.
Cancellation Policy / Refunds
We completely understand that plans change and sometimes you have to cancel your event. As long as you let us know about the cancelation five days (120 hours) before the date of the event you will get a full refund. If you cancel less then five days before the event you will get half of the total amount back. This is because the lifeguard has taken the shift and will not be able to pick up another shift for that day.
If you have to cancel do to the weather you will get a full refund as long as it is 3 days prior to the event. We will reach out to you three days (72 hours) before the event if we think it is going to rain, thunder/lighting, or be cold to see if you would like us to refund you. Once have said you have said that you do not want to cancel, unfortunately you will no longer be allowed to receive a refund.
What to do if the lifeguard does not show.
This rarely happens but when it does we realize that this can be devastating to the event. A couple of things might have happened, the lifeguard hit traffic or the lifeguard got in an accident. If the lifeguard is not at your event at the start time please call us right away. Our number is 731-617-9461. If you get a voicemail please make sure you tell us the name the party is under along with the start time. We check our voicemails all the time and will call the lifeguard first before we give you a call back. If we can not get a hold of the lifeguard we will do our best to send you the closest lifeguard we have in your area. Just don't wait to call us, as soon as the lifeguard is not there call 731-617-9461. Thank you.