Swim Lesson Policies 

Cooksey's Lifeguard and Swim Academy office hours are as follows:

 

Monday - Friday 10:00am - 6:00pm     Saturdays & Sundays  10:00am - 4:00pm

Swim Lesson Cancelation Policy 

  • If a scheduled lesson needs to be canceled or rescheduled Cooksey's Lifeguard Academy office personnel must be notified at least 6 hours before the scheduled lesson. This notification must be made during our normal business hours. 

 

  • Any cancellations or schedule changes made after the designated time will result in the normal lesson charge to be deducted from your account. We are obligated to pay for the instructor's scheduled time.  

 

  • If you need to reschedule a lesson the same day without prior notice, you will be charged for the original lesson as well as the rescheduled appointment.

 

  • Example: Lessons scheduled from 2:00pm to 3:00pm (1 hour).   Lessons moved to 5:00pm to     6:00pm (1h).   Student will be billed for 2 hours (both lessons) if the change is not made at least 12 hours in advance of a scheduled lesson during business hours.

  • During high peaks in summer, swim instructors are booked up. If you cancel a lesson more than 2 times in a row, or more than 3 times in one month, your swim lesson time slot may be filled. We do this in order to keep our swim instructors happy. 

 

Swim Lesson Inclement Weather Policy



  • If you feel the weather is not suitable for a lesson due to wind and/or cold temperatures, you must notify Cooksey's Lifeguard Academy at least 6 hours before a scheduled lesson. This notification must be made during our normal business hours.

 

  • If there is thunder or lightning all swim lessons are canceled until 3 hours after the thunder or lighting has stopped. In this case you will not be charged for your swim lesson or class. 

 

  • If thunder or lightning begins during the swim lesson the remainder of the time will be tacked on to the next swim lesson. 

  • If you are having swim lessons at your country club or housing association, and pool has to close due to chemical imbalance and you are not notified within 1 hour of your lesson the next lesson will be free of charge. 

  • If your pool has a chemical imbalance, you must let Cooksey's Lifeguard and Swim Academy know 6 hours or more before your scheduled swim lesson 

Swim Lesson Late Policy 

  • All participants in lessons or classes should arrive 15 minutes early prior to the scheduled start time. This is so you can get changed, put on sunscreen, use the restroom, etc. Swimmers should be ready and in the pool by the scheduled time.   

 

  • All one-hour lessons will end one hour after the scheduled start time, whether you were late to get in or not. This is to insure that the next lesson your instuctor has scheduled starts on time. 

 

  • All thirty-minute lessons will end thirty minutes after the scheduled start time, whether you were late to get in or not. This is to insure that the next lesson your instuctor has scheduled starts on time. 

 

  • If a participant is more than 15 minutes late the lesson will be cancelled and the participant will be charged for the lesson. If the participant is less than 15 mins. late the instructor will not go over the designated time, but finish out whatever is left in their scheduled hour/half hour. 

 

 

 
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Swim Lesson
Payment Policy

 

  • All swim lessons must be paid for within a week of the swim lesson. 

 

  • If swim lessons are not paid for on regular basis the instructor will be asked to stop lessons until all payments are caught up. 

 

  • Unless otherwise specified, we will keep your card on file and charge it every lesson. We will send a confirmation text each time to insure all payments are cleared. 

Cooksey's Lesson Tips 

If the client is feeling ill the day before a scheduled lesson, we recommend canceling the lesson and rescheduling at a different date to avoid extra charges. 

 

We highly recommend clients not to schedule a class the same day of travel back to California due to unavoidable flight and traffic delays. If client does schedule a lesson and is faced with unavoidable delays, they will be charged for the lesson. 

 

We understand that there are times when advance notification is not possible, and we are willing to work with those who are faced with extraordinary circumstances beyond their control (natural disasters, sudden emergencies, etc.)